Refund Policy

Last updated: July 22, 2026

This Refund Policy explains how refunds work for the 10-Minute Lymphatic Reset Routine e-book (the “Product”) sold by Lymphatic Universe. Because the Product is a digital item delivered instantly, please read this policy carefully before you purchase.

1. Digital product, delivered instantly

The Product is a downloadable e-book (a digital file), not a physical item. As soon as your payment is confirmed through our checkout provider, Gumroad, you receive immediate access to download the file, along with an email containing a secure download link. Delivery is considered complete at that moment.

2. General policy

Because the Product is delivered digitally and immediately, and its full content can be accessed right after purchase, all sales are generally final and non-refundable once the download has been made available to you. When you complete your purchase, you acknowledge that you are receiving instant access and that this may limit your right to withdraw, to the extent permitted by applicable law.

3. When we will help — exceptions

We want you to have a fair experience. We will review your request and, where appropriate, issue a refund or provide a fix in situations such as:

Technical problems accessing the Product — for example, a broken or expired download link, a corrupted file, or a file you are unable to open, which we are unable to resolve for you;
Non-delivery — you completed payment but never received access to the Product;
Duplicate charge — you were accidentally charged more than once for the same purchase;
Unauthorized or erroneous charge — a charge you did not authorize or that was clearly made in error.

These exceptions exist to make sure you actually receive what you paid for. Refunds are not provided simply because the routine did not produce a specific personal result, since the Product is educational and individual results vary.

4. How to request a refund or support

To request help or a refund under the exceptions above, email us at support@lymphaticuniverse.com within 14 days of your purchase. Please include:

The email address you used at checkout on Gumroad;
Your Gumroad order or receipt number, if available;
A short description of the problem (for technical issues, a screenshot helps).

We review requests promptly and will reply by email. In many cases we can resolve a technical issue by re-sending your download link, so please reach out before requesting a refund.

5. How refunds are processed

When a refund is approved, it is processed through Gumroad, our payment provider, back to your original payment method. The time it takes to appear on your statement depends on Gumroad and your bank or card issuer. Once a refund is issued, your license to use the Product ends and you must stop using and delete any downloaded copies.

6. Chargebacks

If you believe a charge is incorrect, please contact us first at support@lymphaticuniverse.com — we can usually resolve issues faster than a bank dispute. Filing a chargeback without contacting us may delay a resolution.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. This policy should be read together with our Terms & Conditions and Privacy Policy.

8. Contact us

Questions about refunds? Email support@lymphaticuniverse.com and we’ll be glad to help.